HOW
DO I...
CHANGE MY
DETAILS ?
If you change your name,
address or telephone number please notify us as soon as possible.
HOW
DO I...
MAKE AN APPOINTMENT ?
Consultations are by appointment
only. You can make an appointment by telephoning 01376 347100 or
by calling in person at the surgery. Routine appointments may be made
well in advance and you are requested to see the doctor with whom you
are registered whenever possible. Please make a separate appointment
for each person requiring a consultation. If you need an urgent appointment,
please make this clear to the receptionist who will ensure that you
are seen on the same day. This may not be with your own doctor.
Your doctor will try to keep
to the appointment schedule, but please remember that illness can be
unpredictable and some consultations may take longer than anticipated.
On occasions the doctor may even have to leave the surgery and attend
an emergency which can seriously disrupt the schedule.
If you need to speak to your
doctor on the telephone, the receptionist can advise you of the most
appropriate time to call. We hold a short surgery on a Saturday morning
for emergencies and for commuters who are unable to attend for routine
appointments during the week.
PLEASE REMEMBER TO CANCEL
YOUR APPOINTMENT IF IT IS NO LONGER REQUIRED.
HOW
DO I...
OBTAIN HOME VISITS ?
A home visit will only be
provided in the case of a life threatening emergency, or where travelling
is too difficult for the elderly or infirm. Please telephone your request
by 10.30am.
The surgery has access for
disabled patients.
HOW
DO I...
OBTAIN TEST RESULTS ?
Pathology and x-ray results
are available over the telephone between 2.00 and 3.30pm, when the receptionist
will advise you or ask you to make an appointment if necessary.
HOW
DO I...
OBTAIN REPEAT PRESCRIPTIONS ?
We have a computerised system
for prescriptions and it would be helpful if you could use the printed
copy for re-ordering. You should indicate the items required and either
deliver, post or fax the slip to the dispensary to arrive before 12
noon. Please enclose a stamped addressed envelope if you would like
the prescription posted back to you.
PLEASE ALLOW
TWO COMPLETE WORKING DAYS FOR THE DISPENSARY TO PROCESS YOUR REQUEST.
Dispensing
We are able to dispense your
medication from our own dispensary if you live more than one mile from
the nearest chemist, in an area considered to be rural by North Essex
Health Authority. The regulations on this are very strict and you must
make your application at the time of registering or changing your address.
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