HOW YOU
CAN HELP US
1. Please extend the same
courtesy and politeness to the team as you would expect to receive.
2. Requests for repeat prescriptions
should be made in good time to ensure continuity of treatment.
3. Do not expect a prescription
from every consultation with the doctor. There may be other options
for treatment of your condition.
4. Please use the out of
hours service only when absolutely necessary.
5. Please arrive in good
time for your appointment.
6. Tell us if you no longer
require your appointment.
7. Make a separate appointment
for each person requiring a consultation with the doctor or nurse.
8. Whilst privacy will be
respected by staff, you should notify the receptionist if your appointment
is for anything special (eg smear, postnatal, coil fitting etc) as a
longer appointment will be required.
9. Home visits should be
regarded as a service for the genuinely housebound or seriously ill.
They are very time consuming and their misuse disadvantages those in
genuine need.
10. Please tell us when you
change your name or address.
WHEN
PROBLEMS ARISE
We hope that you will be
happy with the service you receive from us. In the event of a problem
arising we have a procedure to deal with complaints and criticisms.
Any concerns should be addressed in the first instance to the practice
manager who will explain how the procedure works. Every effort will
be made to deal with the matter swiftly and efficiently. |
